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Returns and Delivery Policy

Returns Policy
Please notify us within 7 days should you wish to return any item(s) we have supplied with the following information:

  • Delivery Note Number
  • Product Code
  • Reason For Returning
  • Any Special Returns Requests

Back Orders
Any item that is out of stock when ordered will be placed on back order. We will endeavour to deliver the item(s) to you as soon as they are back in stock.
If the delivery date is unacceptable please contact us to cancel or order an alternative product.
Shortages
All shortages must be reported within 24 hours so stock can be checked and the issue resolved.
Non-Defective Returned Products & Restocking Fees
The products we supply carry warranties varying in length between 1 - 12 months. A refund will be given providing that the product is returned within its warranty period and is in a condition which will not prevent its re-sale. All seals and packaging must be fully intact and there must not be any indication of leakage. Proof of postage will also be required. Due to costs, goods returned because they are not required will incur a restocking fee of up to 25%. Refunds can only be made in the same medium as used for purchase and can take upto 28 days.

Delivery Policy
UK Mainland deliveries will be sent by carrier on a next working day delivery. Deliveries to the Isle of Man, Isle of Wight, Northern Ireland and the Scottish Isles will be delivered on a 36-48 hour service. For deliveries outside of mainland UK addresses, a member of our customer service team will contact you to confirm a delivery date.
Please note that a few special products require a slightly longer delivery time. 
Delivery Charges
For orders to the value of £35.00 ex VAT and over delivery is free of charge.
Orders under the value of £35.00 ex VAT a delivery charge of will be £4.95 will be applied to the order.
Furniture orders are subject to a £15.00 delivery charge.

In some instances heavy items such as large printers, breakable objects or liquid products such as bleach may incur an extra delivery charge. A member of our team will contact you to let you know of any extra delivery charges where applicable, before your order is confirmed.

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